Tiffany Lumley

EDIT TO ADD....they say they can't fix the issues I'm having with their app. $30 a month for services I can't even use/have access to half of. I now unfortunately have to go through the trouble of starting over with saving & transferring 10+ years of info to another service. $30 monthly for just keeping track of customers & expenses is a bit pricey. plus the app keeps freezing. even after uninstall & restarting phone & reinstall the app. very frustrating & makes the app useless.

Jadrein Seal

Here we are again. Been using QBO for several years now. Every few weeks, the app has problems. Currently, it'll only load about 2 weeks' worth of expenses, and when trying to search and expense, it'll just load infinitely. I've reached out to customer service on serval different things. The reps only suggest "use the computer version and not the app" Great help!

R Lawson

Mileage tracker stopped working about a month ago. Like many others, I have been waiting for a fix. I use my car daily for work and I need this function to work! It's saying that the location settings need to be changed but I have gone through every single setting to no avail. I know it's not on my end. QuickBooks this is on you! My accountant is also frustrated since my data has not been accurate for 2 months - we have a monthly check up. So now y'all are creating problems further downstream!

AS

Woeful. App data and Web data do not match. You cannot do everything that is available on the Web version on the app. The Web version is not smart phone compatible so when you're out and about you cannot run your business properly. The only reason I'm still using this platform is because my accountant has tied me into it, otherwise I would have switched to Xero years ago.

Laura Hancox

Edit: Yes, I have gone through all the suggestions on the link provided. I also previously submitted the issue via the app. Even with all the recommended settings for mileage applied (incl. GPS signal boost), the app will log an entire day of driving (or even some the of the next day) as a single trip. Ex: Home to Home from 720am to 8pm

Chase Jones

The share button is grey and does not work. Can't send invoices. My saved estimates have been altered. My rates are changed. I have email back up to prove this!!! Third time I have had INVOICES MAGICALLY DISSAPPEAR. Can't send invoice through text. Freezes up then you lose all progress on work. I had a three page estimate that i had to start over. Which doesn't work all the time. Lack of customization of invoices and estimates. Estimates won't hold created Estimate number and continue sequence.

Dalton Papin

most of the time the app can't log me in, says to try again later but that doesn't actually mean anything. also my build jumps significantly without any kind of increase and versatility. also, this program has a hard time if you have separate accounts under One bank. it has a very difficult time recognizing transfers and cannot pair them correctly. honestly is more difficult than doing accounting by hand for my small business.

Daniel Haney

first the QuickBooks GoPayment app stops letting me log in but I could log in with the QuickBooks online app, using the same username and password. then all of a sudden a few days ago the QuickBooks online app stop letting me log in on this specific device, I have open cases with QuickBooks cares and they just keep asking me the same questions from different people that I've already answered feel like I'm getting nowhere. I can log in on other devices, tried all common fixes several times.

Jeremy Lancaster

Regularily deletes info randomly from past transactions. No way to get it back. Wheather payments received or individual items in an invoice, it will alter or delete the info that you put in. You will only find out when you customer calls. A second ledger is needed for accuracy. Payments through QB often take 5 or more days before the money goes to your bank account.

Jonathan Olivera

Crashes upon signing in, even after updating, uninstalling and re-installing. Unable to utilize app. App won't work long enough for me to "refresh data" without freezing. clearing cache did not resolve the issue. the app just freezes and has to be forced closed after being open for about 20 seconds. This review is for the latest version of the app on the latest Google Pixel XL phone. Please fix.

Rh Delaney

It sometimes will not show estimates or invoices that I just created. Sometimes will not show the customers when searching. Functions work intermittently or not at all. There is virtually no support for the app that I have been able to find. Functions like emailing estimates or invoices do not work the same on the app as they do online. In short, I never expect this app to do what I want it to do. Was two stars, just downgraded to one star since it let me down when I was traveling just now

Dustin Gatlin

My price just went up, and now the app won't work on either one of my phones. It freezes now, and mileage won't track. I hate this app, but what else do you do. I need this to run my business, and it's completely unreliable. UPDATE: I have now uninstalled and reinstalled this app on both of my android phones. I have signed out and signed back in on both phones. Neither phone's app will work properly still! On either device, the app freezes and crashes.

Joe Czech

I have been using the app for 2 months. Opening the app is taking too long ( 3 or more minutes) before you can use it. The mileage trip tracking to click the starr button is not responding, and sometimes, I lost a lot of mileage tracking. I lost money for tax write-off. Overall, it is good, but too many bugs in the program need to be fixed. I have not been happy with the app lately. I am searching for a better app for my needs. They are on the right track, but I have issues with it.

James Taylor

I use QuickBooks online for invoicing while I am out performing service calls. It also makes my communication with my accountant easier. 2 stars for that. After the recent update it has been difficult to use the app. Continually asking if I want to close or wait for the app. This is FRUSTRATING especially since I pay QuickBooks $1,200.00 per year. There are not any affordable competitors so looks like I'm stuck. Please fix this bug!!!! Good luck to all the other businesses using this app.

Russell Mann

Was a Great app, they helped me fix the crashing bug that was some cache issues, now it won't allow me to delete my debit card that is on file so I can add my new one. I need to be able to transfer $ between 2 different bank accounts, and it has now become impossible because the card I had on file is no longer in service. Please fix!!

Christopher Bradley

Since the last update. if I send an invoice I can not change the date to be paid by. and to record a payment I can. ot select anything but cash there are no other options. I'm searching for a new bookkeeping app and service. $65 a month and I get nothing but problems. someone can make a bank transfer and it will take a month for quickbooks to release it to me

Jacob Stiffler

Unable to accept cash or check payments and apply to the books. This should be a basic function of any accounting program. I am looking for alternatives. I will keep you posted. Thanks for your response. It works on my other devices that are not android. I think adding anything is not needed. I am a long-time user of quickbooks, and my wife was a pro advisor for quickbooks for many years. It was working till today. I called Quickbooks support, and they told me the app was not recommended.

Ben Shanklin

Terrible compared to the desktop version. Recording payments made by check is impossible, even when clicking the correct tab "cash or check" it only offers Amex as a payment method. Often freezes so save your progress Often or you'll lose new invoices or estimates. It's essential for my business but the app needs another of work, desktop is fine

T M

Still getting worse by the day. After talking to a lot of people, most small businesses want a simplified online version that just tracks expenses and invoices with simple reports. But unfortunately QuickBooks online is overbloated for most of us and the simple things we want aren't on there. The price increases while the simple issues remain. They should make another version that's simple and less bloated for cheaper.

CAllex08

After using the Desktop version most of the time for my business, then going to use the app is just the most frustrating thing ever. super hard to edit estimates, can't convert an estimate to an invoice. not able to move line items around or add in a subtotal where I want. I now just go to the web browser to do any edits or work. the app is just for quick look up to see what price we are at on estimates.